Solutions
From the first sales contact to contract renewal.
Pre-sales & CRM
IT qualification, daily rate/days/margin estimate, workshops, demos and POCs.
Quotations & contracts
Offres versionnees, validation, contrats MRR/ARR, packs d'heures et SLA.
Projects & delivery
Phases, sprints, epics, risks, issues, health and actual margin.
Support & SLA
Tickets, SLA issus du contrat, escalade et facturation des interventions.